Fox Movie Manager

Fox Book Manager

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General Questions


Questions About Licensing


Questions About Updating


Questions About Orders

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	Do I need to uninstall my current version before installing the update?
	No. The installer software will automatically detect your current version and unistall it for you.

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	Why can't I open my license file?
	You don't need to open your license file. Unlike many software companies, we use a file lock system. So, instead of entering a string of characters to unlock the software you need to copy this license file into the program directory. The program directory is typically 'C:\Program Files\(Program Name)\'. When the license file is place in this directory the software will be unlocked.

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	I can't get my software unlocked. What am I doing wrong?
	You can view unlocking tutorials from the following pages. Using Outlook Using Hotmail Using CD-ROM

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	I placed my order but have not received my license key. Whats wrong?
	Sometimes it takes awhile for the orders to be processed by our server. If the key has not been emailed to you within an hour, contact the Support Center and a service representative will make sure you get your key as soon as possible.

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	I purchased a license and my software was working fine, but all of a sudden it no longer recognizes my license. Whats the problem?
	If you purchased your license before August 1, 2008 you will need to get a new license key that supports our new license severs. When the change took place, every customer who was effected was sent a new key via email, but you might not have received it if you have changed email address. Contact our support department and let them know you need an updated license and we will get one out to you right away.